QueueMetrics forum

QueueMetrics => Realtime Live => Topic started by: digvijaysinha on November 29, 2008, 01:41:36

Title: Agents stop receiving rings but show logged in
Post by: digvijaysinha on November 29, 2008, 01:41:36

Hi ,

I have Qloaderd on Trixbox 2.2 and Queuemetrics running fine on CentOS 5.2. Everything seems to be working fine except Agentcallbacklogin.

The agents show logged in into the realtime page but they stop receiving calls on their extensions (I dont know for how many hours they remain logged before automatically getting logged out). They will start receiving calls once they login again.

Autologoff  (autologoff) value in agents.conf is not defined.

My queues.conf has the following entries:-

announce-frequency=60
monitor-format=wav49
monitor-join=yes
music=default
queue-callswaiting=
queue-thankyou=queue-thankyou
queue-thereare=
queue-youarenext=
retry=5
strategy=ringall
timeout=15
wrapuptime=0
eventwhencalled=no
announce-holdtime=yes
context=
eventmemberstatus=no
member=Agent/201,0
maxlen=0
joinempty=Yes
leavewhenempty=no
member=Agent/202,0
member=Agent/203,0
member=Agent/204,0
member=Agent/205,0
member=Agent/206,0
member=Agent/207,0
member=Agent/208,0
member=Agent/209,0
member=Agent/210,0
member=Agent/212,0
member=Agent/215,0
member=Agent/219,0
member=Agent/220,0

Does asterisk remove the agents from the queue after certain period of time? Login/Logout from the phone as well as Queuemetrics page is working fine, the only problem is that the calls stop landing though the agents show logged in.

Is there a way to keep agents logged in in my case even if asterisk server is rebooted?

Any help will be appreciated..

Regards
Digvijay

Title: Re: Agents stop receiving rings but show logged in
Post by: QueueMetrics on December 01, 2008, 09:47:29

Try running a show agents and show queues in the Asterisk CLI  to see if all agents belong to the right queue when this happens.

Title: Re: Agents stop receiving rings but show logged in
Post by: digvijaysinha on December 03, 2008, 00:50:25

Hi, The agents got logged out from Asterisk again and Queuemetrics kept on showing them available.

I did 'show agents' and 'show queues', all the agents were showing logged out. It seems asterisk simply kicks the agents out sometimes. It does not happen everyday.

Any suggestions?

Regards
Digvijay

Title: Re: Agents stop receiving rings but show logged in
Post by: QueueMetrics on December 03, 2008, 16:40:45

Very likely Asterisk does not write records when it kicks out agents. Are you sure it's not just caused by an Asterisk restart?