QueueMetrics > MySQL storage and Qloaderd/Uniloader

Problem with Queuemetrics 12.02 with Agents

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wusanchez:
i have this kind of problems, with a lot agents (WKS-PPP-USER--##) when i try to filter with agents, only put it WKS-PPP-US, dont put it completed name of the agents.

i read in some site, if i runing qloader maybe fix it this, but i running it, and continue with the same problem.

maybe some body can i help me?

QueueMetrics:
You should not use a minus in the agent's names, as Asterisk uses it to turn a channel name (like SIP/123) into a channel instance (SIP/123-abcd), so QM tries and tstrips it away.

wusanchez:
check that i have a lot agents with this names:

WKS-MAD-CTK-01.......WKS-MAD-CTK-60

but when i try to filter by agents or make it some report the agents results:

WKS-MAD-CTK

how can i fixing there, because in the database of queuemetrics there saved it correct: SIP/WKS-MAD-CTK-01 but the problem is in the website

P.D.: i payed a licencie by QM

coolname:
you may want to set the agent by group

QueueMetrics:
Qm strips the last "-"; so if you need to have an agent like "WKS-MAD-60" you may want to change that to WKS-MAD-60-x in Asterisk, so that QM strips the last -x and the full name is visible.
l.




--- Quote from: wusanchez on March 13, 2012, 18:15:57 ---check that i have a lot agents with this names:

WKS-MAD-CTK-01.......WKS-MAD-CTK-60

but when i try to filter by agents or make it some report the agents results:

WKS-MAD-CTK

how can i fixing there, because in the database of queuemetrics there saved it correct: SIP/WKS-MAD-CTK-01 but the problem is in the website

P.D.: i payed a licencie by QM

--- End quote ---

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