QueueMetrics > Running QueueMetrics

Map user to Agent

(1/1)

bhenry:
Is it possible to map a user to an agent?  By this I mean that I would like my users to login to queuemetrics with a user id such as "bhenry" but still be able to see their queue status on the agent page.  Currently we are using Agent/1234 as the queuemetrics login and would like to change to user ID.

QueueMetrics:
Not at the moment - we use the userId as the match key.
Still, it would be conceivable if you are interested.

Navigation

[0] Message Index