QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: Daniela.Rusu on November 19, 2014, 15:31:55

Title: Overall Wait Time / Hour
Post by: Daniela.Rusu on November 19, 2014, 15:31:55

Hello.

I hope that this is not a re-post.

Is there a report that pulls up the overall waiting time? I could only find the reports split into wait time for answered and wait time for answered. I would need a report that could pull the combined wait time.

Any help is appreciated.
Daniela

Title: Re: Overall Wait Time / Hour
Post by: mirkox on November 19, 2014, 16:59:42

Hello Daniela,

actually there's no such report, what you could do is to create a report page which as both the Answered/Unanswered details reports.

Kind Regards
Mirko