QueueMetrics > Running QueueMetrics

Adjusting Agent Options when adding/removing member and pausing/unpausing

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QueueMetrics:
This is because if you use e.g.  hotdesking you would not know what the agent extension is. Doing it in a limited way - like pre-loading from the agent code - it would be  trivial to do.
 

cbastian:
That is what we want to do...  The agent code (in our instance) is always the same thing as their extension.  Our agents do not roam, and are always at the same extensions. 

It sounds like you are saying that it would be a trivial thing to get this set up.  Are there any guides for this type of customization?  Thanks!

QueueMetrics:
It something we have to do ourselves - if you want contact the Support Line to get a customization quote.

cbastian:
Nah, the controllers of the money won't go for paying for a simple upgrade like that.  It is something that agents can be held responsible for.  Thanks though...

QueueMetrics:
Here is what I can do:  I can add this to the queue as a potential improvement. Priority won't be too high though, unless other people are interested as well.

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