QueueMetrics > Running QueueMetrics

wrong queues on agents codes

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mathabathe:
Hi All

I am running queuemetrics 1.7 and Asterisk 1.8 .

why sometimes Agents code shows logged on the wrong queues.
This is frustrating and I have to use console to log them off and then log them back on the console and it will show the right queues.

any idea how to prevent this

 

mirkox:
Hi mathabathe,

not sure why you get this error, but QM 1.7 is really really old, so I suggest you at first to update QueueMetrics to the latest version, is it possible that this alone solves the problem  :)

Let us know anyway

Mirko

mathabathe:
thank you. Upgrading qm is on the pipe line and will upgrade sometime this year

Alexcisxo:
We believe that the issue of benefit sharing is very reasonable.

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