QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: torontob on April 06, 2011, 08:40:24

Title: Best way to implement Outbound Campaign calls using FreePBX?
Post by: torontob on April 06, 2011, 08:40:24

Hi Everyone,

This is the only reference I see to outbound campaign calls. The only reason we want to use outbound campaign is because we want a reference to the recordings and also to make life easier for agent so they don't have to press PAUSE each time they make an outbound call.

http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s23.html#_defining_outbound_queues_campaigns (http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s23.html#_defining_outbound_queues_campaigns)

The reference above very briefly touches on creating a dial-plan. It doesn't take into effect the complexity of FreePBX and how the outbound dialing rules in it's Outbound Routes might effect this.

Can someone who has configured FreePBX (PBXinaflash, Elastix, Trixbox) along with QM for outbound campaigns please shed some light as to which files were tampered and what dial-plans you put in place to least tamper with the FreePBX ecosystem.

Would it be possible to do this using Custom string and Custom trunks at all? (good to keep things in the GUI all the time - better administration possible)

Much appreciated. Thanks

Title: Re: Best way to implement Outbound Campaign calls using FreePBX?
Post by: QueueMetrics on April 08, 2011, 09:20:40

You do not have to change much of the supplied dialplan - you basically just include a piece of dialplan we supply and update that.