QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: Richarddb on January 19, 2010, 15:29:10

Title: Tracking an unpicked call
Post by: Richarddb on January 19, 2010, 15:29:10

Hi,

I'm wondering if there is a possibility that Queuemetrics can log which agent is getting a call and doesn't pick it up.

Regards

Queuemetrics 1.5.5
Asterisk 1.4.21.2

Title: Re: Tracking an unpicked call
Post by: QueueMetrics on January 22, 2010, 15:25:15

It's already included . see the "attempts" page.

Title: Re: Tracking an unpicked call
Post by: Richarddb on January 26, 2010, 09:24:19

I understand that when i look at the unanswered page, there is no name in the field 'agent'. But when i look at the attempts page, i also don't see who did pick it up. When i look at the field 'attempts' on the unanswered page, there is always a '0' when the agent us unknown. Is that why it doesn't show it on the attempts page? And how can i make this work?

To make it clear i will put a screenshot:

(http://i739.photobucket.com/albums/xx35/richarddeb/unansweredcalls.jpg)

(http://i739.photobucket.com/albums/xx35/richarddeb/attemptspage.jpg)

Thanks

Title: Re: Tracking an unpicked call
Post by: QueueMetrics on January 26, 2010, 18:09:36

No you see that e.g. Sharon Answered 21 calls and the average ring time was 10 seconds while Sjoert answered 37 with an average pick up of just 6 seconds.

If you see no lost calls, your Asterisk system is likely not tracking RINGNOANSWER verbs or they are all zeroed out. Do you see them in the queue_log?

Title: Re: Tracking an unpicked call
Post by: Richarddb on January 27, 2010, 16:38:32

No i don't see them in the queuelog. So if there would be somewhere RINGNOANSWER, then it should show the names of the agents who didn't pick up?

Title: Re: Tracking an unpicked call
Post by: QueueMetrics on February 01, 2010, 09:41:50

Yes they are generated by Asterisk itself.

Title: Re: Tracking an unpicked call
Post by: Richarddb on March 11, 2010, 11:49:45

I'm still wondering where i can configure QM so that i can see the unpicked calls. Can i add somewhere the RINGNOANSWER verb, or put it active? Because i don't see them in the queuelog.

Title: Re: Tracking an unpicked call
Post by: QueueMetrics on March 12, 2010, 08:54:47

Likely your version of Asterisk does not support it. That's strange.