QueueMetrics > QueueMetrics installation

Bug in Disconnection Cause code

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torontob:
Hello,

We are running the latest version of Queuemetrics. If a call is abondoned, on the report we can see it as saying Abondoned but when I press Call Details I see that it says Agent Disconnected. This is contridicting info. If agent disconnected then why is the duration ZERO? If Agent Disconnected is right then there is a bug in duration recording.

How can I know if the agent picked up and disconnected RIGHT AWAY. Can you confirm this as a bug?



-Bruce

QueueMetrics:
It looks like a bug to me.
I am tracking this as #1217

torontob:
When do you expect this and #1216 to be complete or your next release?

Regards,

QueueMetrics:
We expect to have a minor release by the end of the yera, and then a major code merge by January.

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