QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: farmorg on February 23, 2012, 13:16:28

Title: Problems with call recordings after upgrade to v12
Post by: farmorg on February 23, 2012, 13:16:28

Hi

I upgraded our Queuemetrics to v12 from 1.7.1.7 and now have problems opening call recordings from the call detail popup.
This worked fine before the upgrade but I now get qm_popup_streamAudio.do as the file to be downloaded/opened instead of the real file name.

Recordings are in gsm format and the browser is Firefox, although I have also tried Chrome and IE9.

If I continue with the download and save the .do file as .gsm I can play it with Quicktime but this is not a solution as we need to roll this version out to customer systems.

Any and all help appreciated.

Many thanks

Title: Re: Problems with call recordings after upgrade to v12
Post by: QueueMetrics on February 24, 2012, 10:24:25

We are aware of the issue and have fixed it.
Get a pre-released beta from http://www.loway.ch/dl/queuemetrics-12.2.1-304.noarch.rpm :-)