QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: arminp on December 17, 2007, 20:14:05

Title: no link to access call recordings
Post by: arminp on December 17, 2007, 20:14:05

Have set up call recordings and files are visible to QM when using ... /qm_show_files.do. However I can't seem to find the screen that is mentioned in the Manual on page 48/49 ... How can I listen to these calls?

Title: Re: no link to access call recordings
Post by: QueueMetrics on December 18, 2007, 10:23:09

Go to the Answered calls page, at the bottom there is a link to the  Call Detail page, there is a button to the right of each call that opens a popup; calls are shown at the bottom of that popup (IF you are holding the correct security key!)

Title: Re: no link to access call recordings
Post by: arminp on December 21, 2007, 06:06:43

Okay - I have done this but can't see the calls. What is the security key - I am Admin and do think that I have ALL of them, but just to make sure.

I have both CALLMONITOR and MON_AUDIO

The only pop-up I see is behind the little magnify glass - but that doesn't show the call recordings.

thanks for helping

Title: Re: no link to access call recordings
Post by: QueueMetrics on January 02, 2008, 12:49:12

This is the right place - if you see nothing, make sure that the files are actually there and named correcly. i.e. with a call uniqueid as a part of the name.

Title: Re: no link to access call recordings
Post by: arminp on January 02, 2008, 21:21:09

I have solved this. the issue was Asterisk was writting them to a different file name. The queuemetrcis manual how to set the filename was not correct in this configuration.

It seams that there are different monitor / mix monitor versions / mtehods in asterisk and they do different things with the filename.
We now use MixMonitor statement in the dialplan only (no agents.conf or queues.conf settings) Hope this helps somebody down the road.

Thanks
A

Title: Re: no link to access call recordings
Post by: QueueMetrics on January 06, 2008, 19:19:02

Would you mind posting a line of your config so we can change the manual 8and the version of * you're running as well...)?

Title: Re: no link to access call recordings
Post by: arminp on January 06, 2008, 20:19:42

on Asterisk 1.4-r90231

Agents.conf
=================
do NOT use

* recordagentcalls=yes
* recordformat=wav
* monitor-join=yes

do set

* savecallsin=/var/spool/asterisk/monitor
* persistentagents=yes


dialplan
==================

assume
* ${ARG1} is the queue to be joined


[macro-queue]
exten => s,1,Answer
exten => s,n,Wait(1)
exten => s,n,Set(QUEUENAME=${ARG1})
exten => s,n,AGI(QueueInfo.agi|queuetimeout|${ARG1})
exten => s,n,MixMonitor(/var/spool/asterisk/monitor/${QUEUENAME}-${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)}-${UNIQUEID}.wav|bv(0)V(0))
exten => s,n,Queue(${ARG1}|tw|||${timeout})
....

Title: Re: no link to access call recordings
Post by: QueueMetrics on January 07, 2008, 18:58:55

Thanks we'll add this to the official docs.

What is that QueueInfo.agi you are4 calling before the queue?

Title: Re: no link to access call recordings
Post by: arminp on January 07, 2008, 19:44:35

sorry - ignore for your purposes ... it dynamically sets the queuetimeout