QueueMetrics > Running QueueMetrics

How can i disconnect calls in queue ?

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QueueMetrics:
Are you using MySQL storage?

ledainam:
yes . we already use MySQL storage
Thanks.

QueueMetrics:
In this case I would expect the Close Calls icon to be present....

fredsi:
Hi there,

i have a similar situation. sometimes i see calls in QM realtime monitor, it shows the waiting time in red, but the call has actually been disconnected. I tried to close it in admin's page, but it always give "Error: It was not possible to close the call successfully." I have to wait until the waiting time reach 16 or 17 minutes, during this time, i keep hearing rings from the headset. how can i fix that? thank.

Fred

QueueMetrics:
Please look on the log what it is writing. It should be logging a more detailed entry.

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