QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: jmt on August 21, 2009, 17:22:18

Title: Call over 30 minuites QM reports agent status incorrectly
Post by: jmt on August 21, 2009, 17:22:18

When an agent call goes over 30 minutes the QM real time status screen changes from on a call to displaying the agent status as "available", but the agent is still on a call.  Is there a setting I can adjust to fix this?  Thanks

Title: Re: Call over 30 minuites QM reports agent status incorrectly
Post by: QueueMetrics on August 21, 2009, 18:13:51

I think so - it's a FAQ  ;D
See http://queuemetrics.com/faq.jsp#faq-030-disappear

Title: Re: Call over 30 minuites QM reports agent status incorrectly
Post by: jmt on August 21, 2009, 18:34:38

Thank you!