QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: vinod on January 08, 2009, 14:35:32

Title: No Reports on "Unanswered Call"
Post by: vinod on January 08, 2009, 14:35:32

Hi

I have successfully tested the queues working.

I'm able to get reports for Answered calls, but cannot get reports for unanswered calls.

Please somebody advice me on doing this.

Your help is much appreciated

Many Thanks
Vinod

Title: Re: No Reports on "Unanswered Call"
Post by: QueueMetrics on January 09, 2009, 09:57:06

Are you filtering by agent? can you post a screenshot?