QueueMetrics > General Asterisk configuration

Pause duration visible for agents?

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gobb:
Hello. Is it please possible for agents to see themselves (e.g. throug their realtime page) how much time they have spent on billable/nonbillable pause? If yes, then please what should be done? Or rather some access level on reports to their agent stats? Thanks for any suggestion.

QueueMetrics:
At the moment this is not feasible, unless you do that writing some XML-RPC scripts.

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