QueueMetrics > Running QueueMetrics
one report for inbound and outbound queue
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unikbit:
hello,
I have configured Elastix 1.3.2 with quemetrics and I can see reports for inbound queue and for outbound queue.I'm using 1.5.0 ver.
I want to have only one report where my client can see calls in and calls out, there is a section where appear Inbound and Outbound but I could't do to appear the calls in every section.
thanks
QueueMetrics:
If you see them all, just create an aggregate queue, like "myInbound|myOutbound" so you can see them at once.
Note tham a number of stats (particularly SLAs) are meaningless if run in mixed inbound/outbound mode.
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