QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: rgrignon on September 11, 2009, 21:01:02

Title: Unawswered Calls not showing Agent information
Post by: rgrignon on September 11, 2009, 21:01:02

I just loaded queuemetrics and was testing when agents do not answer an incoming call. I placed two calls and did not answer them, however once I pulled the report the unanswered call was noted but the agent information was missing.

The information is in the database:

(http://www.uhdns.com/qm1.jpg)

However the report does not show the agent info:

(http://www.uhdns.com/qm2.jpg)

Any assistance would be appreciated...

Title: Re: Unawswered Calls not showing Agent information
Post by: QueueMetrics on September 15, 2009, 09:06:50

This is by design - as no agent took that call, there is never any "agent" for inbound lost calls (while there is for outbound lost calls, as the agent placed it).

If you want to know which of your agents were not answering the phone, you should look at the Attempts page (provided that your version of Asterisk does the correct logging....).  ;D

Title: Re: Unawswered Calls not showing Agent information
Post by: rgrignon on September 15, 2009, 15:34:57

Thanks thats what I was looking for...

Title: Re: Unawswered Calls not showing Agent information
Post by: QueueMetrics on September 15, 2009, 15:35:51

 ;D