QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: adz on September 16, 2010, 17:27:11

Title: RESOLVED QueueMetrics license agreement keeps popping up!
Post by: adz on September 16, 2010, 17:27:11

Since upgrading to 1.6.1.0 All of my users now get stuck in a "QueueMetrics license agreement" loop when they try to go to the home tab.

It says to click "Thank you. Click here to continue" but this does not work. You end up having to log out / back in or closing and re-opening the window.

Has anyone else experienced this issue since the upgrade?

Title: Re: QueueMetrics license agreement keeps popping up!
Post by: QueueMetrics on September 17, 2010, 09:08:34

Please post a copy of your logs when that happens - there should be something logged when you are asked for verification.

Title: Re: QueueMetrics license agreement keeps popping up!
Post by: adz on September 17, 2010, 19:20:51

Which log should I be looking at? I've done some searching but don't see where QM actually writes activity logs to. There is the queue logs from asterisk, but i'm not sure which other one to look for.

Title: Re: QueueMetrics license agreement keeps popping up!
Post by: QueueMetrics on September 21, 2010, 10:05:05

No - under /usr/local/queuemetrics/tomcat/logs look for catalina.out and localhost.day.txt

Title: Re: RESOLVED QueueMetrics license agreement keeps popping up!
Post by: adz on October 14, 2010, 18:51:17

I ended up fixing the issue.

When I upgraded from an older version, I left the files of the old instance on the server still.

After removing queuemetrics-1.6.0.1 and its contents, the issue went away.

Title: Re: RESOLVED QueueMetrics license agreement keeps popping up!
Post by: QueueMetrics on October 15, 2010, 09:14:56

Quite weird :-) what matters is that it's fixed.