QueueMetrics forum
QueueMetrics => QueueMetrics news => Topic started by: QueueMetrics on May 16, 2008, 16:55:56
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Today we released the new version of QueueMetrics, 1.4.4. An official announcement will be probably made on Monday, meanwhile you can download it from our website: http://queuemetrics.com/download.jsp
The most important changes are:
- Quality Assessment mode for calls: it is now possible to grade live and historical calls using pre-defined forms, and obtain a wealth of information about the agent's behaviour. This feature is EXPERIMENTAL - please see the updated User Manual for how to enable it.
- New clustered licences for smaller systems (#269)
- The realtime buttons can be disabled from the configuration, so the user cannot toggle them (#305)
- The default database for QM now ships with all "special" users (Visitors, robots, etc) disabled. You should enable them manually only if you need them (#341)
- A new switch lets you decide whether pauses are shown as absolute time versus time passed since (#346)
- The queue name and queue URL are passed along the monitoring variables (#245 - #243)
- The licence page now shows the current path to web.xml
- The Qloaderd init script now works with a config in /etc/sysconfig under RedHat/CentOS (#316)
- A new configuration option makes it possible to have a dialog trace for the Live! page. this should make debugging and case replication way easier for us. (#322 - #326)
- A new Spanish translation by D. Guerrero is available. (#331)
- Though per-queue PAUSE records are not supported at the moment, QM will consider them as PAUSEALL entries (#46)
...plus over 20 bugs fixed and little improvements - see the changelog. In total, this release produces well over 150 different results!
Please try installing and let us know how it goes.
The new QA features are not enabled by default. Just wait a few days until the new manual is released. ;D
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Hi have upgraded all went fine however now we seem to have issue with licence saying not enough agents when try to run reports. We are licenced for 20 agents. I notice if I go to storage info and press info the number of agents is large as it seems to add an agent for each outbound call as we are using outbound. I have shown a little below. The first twelve records are real agents. The ones below that are where it is adding a agent record with each outbound call. This has been happening for a long while but now with new version it errors when trying to run report if greater than couple of days.
Regards
Mal
101 55 2008-03-10 03:35 2008-05-19 05:04 70,0 days
102 22 2007-11-30 11:27 2008-05-12 05:19 164,3 days
103 36 2008-03-08 03:20 2008-05-19 05:55 72,3 days
104 55 2008-03-10 03:00 2008-05-19 05:00 70,0 days
105 55 2008-03-10 03:28 2008-05-19 05:58 70,4 days
106 14 2008-04-22 04:16 2008-05-16 05:01 24,3 days
6811 2 2008-05-11 05:33 2008-05-11 05:33 0,0 days
701 1 2007-12-10 12:29 2007-12-10 12:29 0,0 days
801 48 2007-12-20 12:27 2008-03-07 03:03 78,1 days
802 37 2007-12-20 12:41 2008-03-06 03:54 77,0 days
803 61 2007-12-20 12:09 2008-03-07 03:02 78,0 days
804 66 2007-12-20 12:55 2008-03-06 03:41 76,7 days
Agent/ 359 2007-12-28 12:23 2008-05-19 05:53 142,9 days
Agent/011563000 3 2007-12-22 12:04 2007-12-22 12:04 0,0 days
Agent/0242332420 2 2008-03-29 03:40 2008-03-29 03:52 0,0 days
Agent/0242974571 3 2008-05-06 05:06 2008-05-06 05:07 0,0 days
Agent/0243428774 6 2007-12-20 12:49 2007-12-21 12:44 1,2 days
Agent/0243449500 3 2008-05-08 05:49 2008-05-08 05:50 0,0 days
Agent/0243561254 3 2008-03-17 03:36 2008-03-17 03:38 0,0 days
Agent/0244030348 3 2008-04-24 04:10 2008-04-24 04:11 0,0 days
Agent/0247330899 3 2008-05-02 05:46 2008-05-02 05:47 0,0 days
Agent/0247393210 3 2008-05-06 05:03 2008-05-06 05:06 0,0 days
Agent/0249304240 3 2008-04-11 04:26 2008-04-11 04:00 0,0 days
Agent/0260596182 3 2008-03-17 03:54 2008-03-17 03:55 0,0 days
Agent/0262956669 3 2008-04-10 04:49 2008-04-10 04:57 0,0 days
Agent/0265504116 3 2008-05-01 05:39 2008-05-01 05:41 0,0 days
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Yes this is surely so - you are using an Agent/... for each outbound call, and this makes no sense. On the other side, the licencing model has not been changed in 1.4.4 so a previous version should have complained as well. :D
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BTW, the 150-page User Manual for has been released as well - see http://queuemetrics.com/manual.jsp or the downloads page.
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Hi!
Do you think you could find the time to update the demo system? I would like to peek at 1.4.4 before I condsider diving in or else I'll prob. wait for 1.4.5 :-) Any rough idea in what time frame you would like to release it
Thnx!
Wessel
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We'll do it next week.