QueueMetrics > Running QueueMetrics

cannot logon agent to queue

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gustavoy:
Hi ijust installed queuemetrics via the elastix 2.5 addon page and everything works, except for the issue that when i try to logon an agent to a queue it tries but then returns the queue to the left on the console. any help?

this happens on the agent console

thanks

mirkox:
Hello gustavoy,

is QueueMetrics reading correctly from queue_log, or better:

- is qloader running and writing on the db
- is queuemetrics set to read from the database?

I'd also check if the AMI connection is working.

Give a look here for more info:

https://github.com/Loway/QueueMetricsHowTos/blob/master/QueueMetricsInstall.md

Mirko

gustavoy:
Hini just check and q loader daemon is working and giving a heartbeat, ami is working with the ami test tool,and quemetrics is reading from the database... What else could be wrong.

Thanks

mirkox:
You just get HEARTBEAT events?

Are you sure that asterisk is writing in /var/log/asterisk/queue_log?

gustavoy:
These is the last line on the log
Thu Feb 26 04:47:05 2015|Heart is still beating... Imported: 2551 lines.

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