QueueMetrics > Outbound and QueueMetrics

Outbound and Druid

(1/1)

goit:
Hello, I am still not able to get this script working with DRUID. Below is the Macro DRUID uses for outbound calls. Can you someone please suggest how this macro be incorporated with the outbound script.

Thank you

This is the Dial string from extensions.conf


--- Code: ---exten=>_XXXXXXXXXX,n,Macro(ael-druid-trunkdial,SIP/ipcomms,${EXTEN},WTK,,,,,${EXTEN})

--- End code ---

This is the macro in extensions.ael


--- Code: ---macro ael-druid-trunkdial( dev, number, options, accountcode, callerid, authzone, backuptrunk, backupnumber ) {
   TRANSFER_CONTEXT="druid-default";
   DYNAMIC_FEATURES=automon;
   channeltype = "${CUT(CHANNEL|/|1)}";
   if ("${channeltype}" == "Zap") {
      mydev = "${CUT(CHANNEL|-|1)}";
   }
   else {
      mydev = "${CUT(CHANNEL|-|1-3)}";
   }
   &ael-druid-hotdesk-outbound(${mydev});

   monitor = "${DRUID_USERFIELD(${CALLERID(number)}|monitor)}";
   if (${monitor}) {
      MONITOR_FILE="auto-${EPOCH}-${CALLERID(number)}-${number}";
      Monitor(wav,${MONITOR_FILE},mb);
   }

   // Check mobile bridge
   mobilenum = "${CUT(DIALEDPEERNUMBER|@|1)}";
   mobileexten = "${DRUID_MOBILEUSEREXTEN(${mobilenum})}";
   if (!${ISNULL(${mobileexten})}) {
      options = "wWtTkKM(ael-druid-mobilebridge)";
      CALLERID(number)=${mobileexten};
   }

   TOUCH_MONITOR="${CALLERID(number)}-${number}";
   Verbose(3|- Authenticating outbound call to);
   if (!${ISNULL(${authzone})}) {
      Verbose(3|- Zone ${authzone});
      auth = "${DRUID_ZONE(${CALLERID(number)}|${authzone})}";
     
      if (${auth} == 0) {
         if (${ISNULL(${mobileexten})}) {
            Playback(not-auth-pstn);
         };
         MacroExit;
      }
   }

   Verbose(3|- Setting outbound accountcode);
   if (!${ISNULL(${accountcode})}) {
      Set(CDR(accountcode)=${accountcode});
   }
   else {
      accountcode = "${DRUID_USERFIELD(${CALLERID(number)}|accountcode)}";
      amaflags = "${DRUID_USERFIELD(${CALLERID(number)}|amaflags)}";
      if (!${ISNULL(${accountcode})}) {
         Set(CDR(accountcode)=${accountcode});
      };
      if (!${ISNULL(${amaflags})}) {
         switch (${amaflags}) {
            case omit:
               Set(CDR(amaflags)=1);
               break;
            case billing:
               Set(CDR(amaflags)=2);
               break;
            case documentation:
               Set(CDR(amaflags)=3);
               break;
            default:
               break;
         };
      }
   };

   Verbose(3|- Setting outbound callerid);
   name = "${DRUID_USERFIELD(${CALLERID(number)}|fullname)}";
   cid = "${DRUID_USERFIELD(${CALLERID(number)}|cidnumber)}";
   if (!${ISNULL(${cid})}) {
      CALLERID(name)="${name}";
      CALLERID(number)=${cid};
   }
   else {
      if (!${ISNULL(${callerid})}) {
         Set(CALLERID(all)=${callerid});
      };
   };
   Verbose(3|- Checking if trunk is available);
   ChanIsAvail(${dev});
   if (${ISNULL(${AVAILCHAN})}) {
      if (${ISNULL(${backuptrunk})}) {
         Verbose(3|- No backup trunk configured);
         Congestion;
      }
      else {
         &ael-druid-backuptrunkdial(${backuptrunk}, ${backupnumber}, ${number});
      }
   }
   else {
      Verbose(3|- Normal trunk operation);
      Dial(${dev}/${number}||${options});
      switch(${DIALSTATUS}) {
         case CONGESTION:
         case CHANUNAVAIL:
            &ael-druid-backuptrunkdial(${backuptrunk}, ${backupnumber}, ${number});
      }
   }
   StopMonitor();
}

--- End code ---

QueueMetrics:
I think you don't really need all that stuff.

I would intercept the:

exten=>_XXXXXXXXXX,n,Macro(ael-druid-trunkdial,SIP/ipcomms,${EXTEN},WTK,,,,,${EXTEN})

and change that to


--- Code: ---exten =>_XXXXXXXXXX,1,Set(QDIALER_QUEUE=q-999)
exten => _XXXXXXXXXX,n,Set(QDIALER_NUMBER=1${EXTEN})
exten => _XXXXXXXXXX.,n,Set(QDIALER_AGENT=Agent/${CALLERID(num)})
exten => _XXXXXXXXXX,n,Set(QDIALER_CHANNEL=SIP/trunk-name/${QDIALER_NUMBER})
exten => _XXXXXXXXXX,n,Set(QueueName=${QDIALER_QUEUE})
exten => _XXXXXXXXXX,n,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV|b|)
exten => _XXXXXXXXXX,n,Goto(qm-queuedial,s,1)

--- End code ---

You have to make sure that the original QM dialplan is included.

Navigation

[0] Message Index