QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: Sandhawk on August 02, 2010, 02:42:12

Title: IVR Tracking
Post by: Sandhawk on August 02, 2010, 02:42:12

Im currently have my IVR prompt the user to hit 1 for sales, 2 for service, 3 for other. The call then proceeds to route into a single queue.

What Im trying to do is track each incoming call by the button press

I've read through the Tracking DNIS and IVR information part of the user manual, but am having no luck.

I'm using asterisk 14 with freepbx, so Im currently modifying the extensions_additional.conf file to test and reloading the dialplan

[ext-queues]
include => ext-queues-custom
exten => 200,1,Macro(user-callerid,)
exten => 200,n,Answer
exten => 200,n,Set(__BLKVM_OVERRIDE=BLKVM/${EXTEN}/${CHANNEL})
exten => 200,n,Set(__BLKVM_BASE=${EXTEN})
exten => 200,n,Set(DB(${BLKVM_OVERRIDE})=TRUE)
exten => 200,n,ExecIf($["${REGEX("(M[(]auto-blkvm[)])" ${DIAL_OPTIONS})}" != "1"]?Set(_DIAL_OPTIONS=${DIAL_OPTIONS}M(auto-blkvm)))
exten => 200,n,Set(__NODEST=${EXTEN})
exten => 200,n,Set(MONITOR_FILENAME=/var/spool/asterisk/monitor/q${EXTEN}-${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)}-${UNIQUEID})
exten => 200,n,Set(__CWIGNORE=TRUE)
exten => 200,n,QueueLog(200,${UNIQUEID},NONE,INFO,IVR|${MYIVR})
exten => 200,n,Queue(200,t,,)
exten => 200,n,Noop(Deleting: ${BLKVM_OVERRIDE} ${DB_DELETE(${BLKVM_OVERRIDE})})
exten => 200,n,Set(__NODEST=)
exten => 200,n,Set(__CWIGNORE=)
exten => 200,n,Goto(ext-queues,200,1)
exten => 200*,1,Macro(agent-add,200,)
exten => 200**,1,Macro(agent-del,200)
exten => *45200,1,Set(QUEUENO=200)
exten => *45200,n,Goto(app-queue-toggle,s,start)


Here is the output to the queue_log file
1280689708|1280689705.10|200|NONE|INFO|IVR|


Any help is appreciated!

Title: Re: IVR Tracking
Post by: QueueMetrics on August 02, 2010, 11:22:26

You need to set the MYIVR variable to like 1,2,3.... etc so that you have a line like:

Quote

1280689708|1280689705.10|200|NONE|INFO|IVR|1

Basically it all works but you always write a blank choice for IVR.

Title: Re: IVR Tracking
Post by: Sandhawk on August 03, 2010, 18:29:20

Thanks for your reply! Was an easy fix

Simply added

exten => 2,n,Set(MYIVR=Service)
 and
exten => 3,n,Set(MYIVR=Track)

to my ivr contect

Title: Re: IVR Tracking
Post by: QueueMetrics on August 04, 2010, 09:50:58

 ;D

Title: Re: IVR Tracking
Post by: soulrider4ever on October 27, 2010, 18:25:25

Hi,

I got this working, but the moment I do a new reload it overwrites the extensions_additional.conf file.  Is there some other file that I can get this to work after a reload for other things?

EDIT - Ok so I found the custom_extensions and finally figured it out and got it working lol.

Title: Re: IVR Tracking
Post by: QueueMetrics on October 28, 2010, 09:54:48

I think you are right :-)