QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: tonils on January 18, 2009, 09:24:18

Title: Call Status in the Agent Page
Post by: tonils on January 18, 2009, 09:24:18

Hi

I am using QM v1.5.0 and on the agent page (show inbound calls for agent xxxx) under the status column all the calls ar showing "HTML terminated". I have checked the entries in queue_log, and I see COMPLETECALLER and COMPLETEAGENT. As I would expect.

Can you tell me what causes QueueMetrics to show a calls as "HTML Terminated"?

Tony

Title: Re: Call Status in the Agent Page
Post by: QueueMetrics on January 18, 2009, 10:49:59

That's a stuopid mistake on ouyr side - it's just "Terminated" Somehow the HTML string went into our language files. If this is a show stopper from you we may post corrected English-language translations.