QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: torontob on November 22, 2010, 20:38:57

Title: Bug in Disconnection Cause code
Post by: torontob on November 22, 2010, 20:38:57

Hello,

We are running the latest version of Queuemetrics. If a call is abondoned, on the report we can see it as saying Abondoned but when I press Call Details I see that it says Agent Disconnected. This is contridicting info. If agent disconnected then why is the duration ZERO? If Agent Disconnected is right then there is a bug in duration recording.

How can I know if the agent picked up and disconnected RIGHT AWAY. Can you confirm this as a bug?

(http://imagebin.ca/img/IvZD7Pq.jpg)

-Bruce

Title: Re: Bug in Disconnection Cause code
Post by: QueueMetrics on November 23, 2010, 16:54:23

It looks like a bug to me.
I am tracking this as #1217

Title: Re: Bug in Disconnection Cause code
Post by: torontob on November 23, 2010, 17:07:28

When do you expect this and #1216 to be complete or your next release?

Regards,

Title: Re: Bug in Disconnection Cause code
Post by: QueueMetrics on November 25, 2010, 12:26:59

We expect to have a minor release by the end of the yera, and then a major code merge by January.