QueueMetrics > General Asterisk configuration

Listening to recorded calls using QM

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gap712:
Hello

 
I can see any calls when I try to listen the answered calls.

My configuration:

QM and Asterisk in different box .

Asterisk
.
exten => s,n,Set(calltime=${STRFTIME(${EPOCH},,%C%y%m%d%H%M%S)})
exten => s,n,MixMonitor(/var/spool/asterisk/monitor/Q-${COLAS}-${calltime}-${CALLERID(num)}-${UNIQUEID}.wav49,b)
exten => s,n,Set(MONITOR_FILENAME=/var/spool/asterisk/monitor/Q-${COLAS}-${calltime}-${CALLERID(num)}-${UNIQUEID})
.

[root@VEe01astCC1 monitor]# pwd
/var/spool/asterisk/monitor
[root@VEe01astCC1 monitor]# ls
Q--20110503142918-332-1304449158.185348.WAV          Q-contacto-20110503153528-332-1304453128.185982.WAV  Q-q-777-20100806154502-716-1281125702.361.WAV
Q--20110503143108-332-1304449268.185364.WAV          Q-contacto-20110503153632-332-1304453192.185986.WAV  Q-q-777-20100806154941-716-1281125981.368.WAV


Queuemetrics

configuration.properties
#The top level directory where monitored calls are held.
#Do NOT forget to add the ending slash.
default.monitored_calls=/var/spool/asterisk/monitor/

When I do the debug i don´t see any files

Show filesystem
This page is a helper to trace the content of available directories under the "default.monitored_calls" parameter.

User has the CALLMONITOR key? true
Search path: /var/spool/asterisk/monitor/


.gsm files

.wav files

.WAV files

What am I missing here?
Thanks

QueueMetrics:
You are trying to LISTEN to recorded calls, not live calls.
So run a report, and then select a call and show its details.
You should see the relevant WAV file in the call details popup. If not, write down the uniqueID for the call and chech that there is a file containing that string.

gap712:
Hello.
 Yes, I am trying to listen to recorded calls.
 
 I run a report, selected a call and showed its details.
 
 In the pop up window I did not see any file.

Example Pop Up window
Detalle de llamada
 
ID llamada:    1304861204.215576
Fecha y Hora:    05/08 - 08:56:44
Queue:    contacto [contacto]
ID Llamante:    332
Administrada por:    agent/711
Duracion:    34 sec.
Tiempo de espera:    5 sec.
Posición Original    # 1
Causa de desconexion:    Llamante desconectado
Transferida a:     
Attempts:    1
Stints:    1
URL     
Código de estado:     
Srv     
DNIS     
IVR selection   

Asterisk:
[root@VEe01astCC1 monitor]# pwd
/var/spool/asterisk/monitor
[root@VEe01astCC1 monitor]# ls *.215576*
Q-contacto-20110508085644-332-1304861204.215576.WAV
[root@VEe01astCC1 monitor]#

QueueMetrics:
What I am thinking is that the /var/spool.... directory is not readable by your Tomcat process - in fact you do not see a list of audio files in the audio test display. Everything else seems to be in order.

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