QueueMetrics > Outbound and QueueMetrics

outbound calls (not from web-interface)

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EugeneTM:
Hello
Can i see in realtime monitoring (and in others reports) outbound calls (On phone outbound) if my agents make
calls not from web-interface of queuemetrics (with Dial button)?
They are calling from softphone's.
Thanks.

QueueMetrics:
Of course you can, as long as you use the piece of dialplan that logs them correctly.

EugeneTM:
in configuration.properties i see:
callfile.agentdial.enabled=true
callfile.agentdial.channel=Local/13@queuemetrics/n
callfile.agentdial.extension=10
callfile.agentdial.context=queuemetrics

but in extensions_queuemetrics.conf i cannot see exten 13 in queuemetrics context

QueueMetrics:
This must be a mistake. We'll fix it ASAP.
Use extension 28@queuemetrics instead.
See also: http://queuemetrics.com/manuals/QM_Trixbox-chunked/ar01s03.html#_configuration_changes

QueueMetrics:
We are tracking this as bug #681

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