it takes a long time to open the /qm/popup

QueueMetrics > Running QueueMetrics

it takes a long time to open the /qm/popup_call.jsp

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coolname:
sorry,how to set?

QueueMetrics:
If you do not need audio recordings, remove the CALLMONITOR key from your users.

coolname:
i need listen to recordings,but i want QM don't search for the file

QueueMetrics:
How could you listen to recordings without Qm searching for the file?

coolname:
Does QM know the filename before searching ?
if yes,i'm sure the file is present
if no,i should look for another solution

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