QueueMetrics > QueueMetrics installation

agents can't login via the agent page.

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QueueMetrics:
If the dialplan on the top post was executed, you should have the AddQueuememeber() command run and add the agent to the queue. You gent no errors? are you sure the AMI user has all permissions?

renereed1:
Issues resolved. Agents are now able to login / out via the agent page.

Queuemetrics 1.5.3, and asterisk 1.6

In the extensions_queuemetrics.conf file, the lines

exten => 25,3,AddQueueMember(${QUEUENAME}|Local/${AGENTCODE}@from-internal)
exten => 27,3,RemoveQueueMember(${QUEUENAME}|Local/${AGENTCODE}@from-internal)


should be changed to

exten => 25,3,AddQueueMember(${QUEUENAME},Local/${AGENTCODE}@from-internal)
exten => 27,3,RemoveQueueMember(${QUEUENAME},Local/${AGENTCODE}@from-internal)



Its a difference between how asterisk 1.4 and asterisk 1.6 works. The '|' should be changed to ','.

marcos:
Right!

Thank you. We will change the distributed file on next coming release 1.5.4.

Thank you again.
Regards,

Marco Signorini.

lady_cr0ft:
hi, I'm having the same problem. it seems that my extension.conf is not running. when i checked the cli, no logs were created. i am using asterisk 1.6 and qm 1.5.4 btw

is there anybody who have the same versions?

QueueMetrics:
Two things:
1. check for the AMI connection string; you should likely see at least a "failed login" if the Asterisk server IP is correct
2. make sure that the extensions_queuemetrics.conf file is included in your local dialplan.

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