QueueMetrics > Improving QueueMetrics

hide/del some data from analysis report

(1/1)

coolname:
sometimes some data may unusual，like malicious call、server error ,it make the report imprecise,especially it relate to the agent's payroll.So could QM supply to del or hide the invalid data

QueueMetrics:
We have a way to adjust payroll data, so user sessions can be changed.Of course all activity is logged and scrutinized :-)

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