QueueMetrics > Running QueueMetrics

Enter Call Outcomes from telephone terminal

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mlhendri:
The Queuemetrics user manual states that an "agent will either key in on their telephone terminal or report through QueueMetrics itself through the Agent’s page"  I can't figure out how to enter it via the telephone.  We don't want the agents to have to login to QueueMetrics Agent page to do this.  Is that a feature code or something? 

Thanks in advance. 

QueueMetrics:
It is possible to do this, but you will have to program it yourselves. What QM cares is that the record added to the log has the right format.

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