QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: mudcow007 on March 17, 2010, 10:13:15

Title: wallboard values all at 0 in 1.4.4
Post by: mudcow007 on March 17, 2010, 10:13:15

Hello all, the supervisor in our call center has just mentioned to me that the past few morning when the wallboard machine has started up and when the "wallboard" was selected it showed all values as 0 so no agents, queues had no calls etc etc

i pressed refresh on the browser (IE7), which it returned Queuemetrics had crashed, when i reloaded queuemetrics everythign was back the way it should be.

although calls were still coming through the queue to the agents.....

any ideas why this would happen?

thanks

Title: Re: wallboard values all at 0 in 1.4.4
Post by: QueueMetrics on March 18, 2010, 09:08:24

This is by design - you don't want to have Asterisk depend on something else that may crash.
It is strange that you got all zeros - you usually get an error message. Likely IE was caching the page.

PS. 1.4.4 is pretty old.... we have 1.6.0 out now  ;D