QueueMetrics > Running QueueMetrics

Reporting on number dialed to reach queue

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JennMIS:
We have three phone numbers that all ring into one queue.  Is there a way to report on the number that was dialed, so that we can know how many calls went to each of the three numbers?

mirkox:
Solved on support portal:

In order to track this kind of information you need to setup the DNIS tracking on your dialplan: http://manuals.loway.ch/QM_UserManual-chunked/ch24.html#_tracking_dnis_and_ivr_information

Mirko

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