Problem in outbound queue

QueueMetrics > Outbound and QueueMetrics

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mirof:
Hi,
I've a problem in outbound queues Agent placing calls can'be identified.

In extensions_custom.conf I put:

; Queue out
[queuedial]
exten => _X.,1,SetVar(MY_QUE=${EXTEN:0:1})
exten => _X.,2,SetVar(MY_NUM=${EXTEN:1})
exten => _X.,3,Set(MY_AGENT=${AGENTBYCALLERID_${CALLERIDNUM})
exten => _X.,4,NoOp,Ag: ${MY_AGENT} N: ${MY_NUM} Q: ${MY_QUE}
exten => _X.,5,NoOp,MixMonitor(Q-${MY_QUE}-${UNIQUEID}.wav|b|)
exten => _X.,6,DeadAGI(queueDial.agi|${MY_NUM}|SIP/pri0/${MY_NUM}|q-${MY_QUE}|Agent/${MY_AGENT})
exten => _X.,7,Congestion

When Agents make calls using the right outbound route ${MY_AGENT} is always empty so in queue_log I can't identify who makes the call, I can only see Agent/ , and in real time monitor the same.

Anyone can help me?

My Setup:
Queuemetrics 1.4.2
on
Trixbox 2.2.4 (Asterisk 1.2.22)

Thanks

---Fabio

QueueMetrics:
Not sure if it's a typo, but

--- Code: ---Set(MY_AGENT=${AGENTBYCALLERID_${CALLERIDNUM})
--- End code ---

Is lacking at least one }!

mirof:
Oh Gosh!
Youre right! it's' not a typo.

I fixed my mistake but it still won't work

I tried to change ${CALLERIDNUM} which is deprecated with other variables
such as ${CALLERID(num)} or ${AMPUSER} but I got no results.

QueueMetrics:
I would do the following:
- Start a call from one agent and leave it open
- Find the Asterisk channel name through the CLI

--- Code: ---aleph*CLI> show channels
Channel Location State Application(Data)
H323/ip$10.10.3.6:22 s@coda-dps:9 Up Queue(queue-dps|t|http://www.p
--- End code ---

- Show the details of the channel, like:

--- Code: ---aleph*CLI> show channel H323/ip$10.10.3.6:2256/14
-- General --
Name: H323/ip$10.10.3.6:2256/14
Type: H323
UniqueID: 1194167463.819
Caller ID: 21
Caller ID Name: test
.....
-- PBX --
Context: coda-dps
Extension: s
Priority: 9
.....

Variables:
MACRO_DEPTH=0
SYSTEMSTATUS=SUCCESS
TRANSFER_CONTEXT=queuetransfer
CallRefNum=1194167463.819
QueueName=queue-dps
MONITOR_FILENAME=DPS-1194167463.819

--- End code ---

So you can spot what is correct for you to read.

mirof:
Ok,
in my channels detail a can see my callerID number but my variable is always empty. :-\

Perhaps i fount something interesting.
The trouble appears only if the agent logs in using queuemetrics web interface which uses the custom extension:

; extension 20: agent callback login
; For this to work, there must be no password on the agent.
exten => 20,1,Answer
exten => 20,2,NoOp( "QM: Logging on Agent/${AGENTCODE} to extension ${AGENT_EXT}@from-internal" )
exten => 20,3,AgentCallBackLogin(${AGENTCODE}||${AGENT_EXT})
exten => 20,4,Hangup

If i do the login procedure directly from the phone using trixbox interactive AgentCallBackLogin it works fine using:

; Agent Login
exten => 123,1,AgentCallBackLogin(|${CALLERID(number)}@from-internal)

I tracked back both login procedures and there is something interesting:

1st login proc:

--- Code: --- -- Executing Answer("Local/20@queuemetrics-7a7e,2", "") in new stack
-- Executing NoOp("Local/20@queuemetrics-7a7e,2", " "QM: Logging on Agent/4026 to extension 219@from-internal" ") in new stack
-- Executing AgentCallbackLogin("Local/20@queuemetrics-7a7e,2", "4026||219") in new stack
> Channel Local/20@queuemetrics-7a7e,1 was answered.
-- Executing Answer("Local/20@queuemetrics-7a7e,1", "") in new stack
-- Executing Wait("Local/20@queuemetrics-7a7e,1", "10") in new stack
-- Executing Answer("Local/20@queuemetrics-7a7e,2", "") in new stack
-- Executing NoOp("Local/20@queuemetrics-7a7e,2", " "QM: Logging on Agent/4026 to extension 219@from-internal" ") in new stack
-- Executing AgentCallbackLogin("Local/20@queuemetrics-7a7e,2", "4026||219") in new stack
> Channel Local/20@queuemetrics-7a7e,1 was answered.
-- Executing Answer("Local/20@queuemetrics-7a7e,1", "") in new stack
-- Executing Wait("Local/20@queuemetrics-7a7e,1", "10") in new stack
-- Playing 'agent-loginok' (language 'en')
-- Playing 'agent-loginok' (language 'en')
== Callback Agent '4026' logged in on 219
== Callback Agent '4026' logged in on 219
-- Executing Hangup("Local/20@queuemetrics-7a7e,2", "") in new stack

--- End code ---

2nd login proc:

--- Code: --- -- Executing AgentCallbackLogin("SIP/219-09f06180", "|219@from-internal") in new stack
-- Playing 'agent-user' (language 'it')
-- Executing AgentCallbackLogin("SIP/219-09f06180", "|219@from-internal") in new stack
-- Playing 'agent-user' (language 'it')
-- Playing 'agent-newlocation' (language 'it')
-- Playing 'agent-newlocation' (language 'it')
== Setting global variable 'AGENTBYCALLERID_219' to '4026'
== Setting global variable 'AGENTBYCALLERID_219' to '4026'
-- Playing 'agent-loginok' (language 'it')
-- Playing 'agent-loginok' (language 'it')
== Callback Agent '4026' logged in on 219
== Callback Agent '4026' logged in on 219
-- Playing 'vm-goodbye' (language 'it')
-- Playing 'vm-goodbye' (language 'it')
== Spawn extension (from-internal, 123, 1) exited non-zero on 'SIP/219-09f06180'
-- Executing Macro("SIP/219-09f06180", "hangupcall") in new stack
-- Executing ResetCDR("SIP/219-09f06180", "w") in new stack
-- Executing NoCDR("SIP/219-09f06180", "") in new stack
-- Executing GotoIf("SIP/219-09f06180", "1?skiprg") in new stack
-- Goto (macro-hangupcall,s,6)
-- Executing GotoIf("SIP/219-09f06180", "1?theend") in new stack
-- Goto (macro-hangupcall,s,9)
-- Executing Wait("SIP/219-09f06180", "5") in new stack
== Spawn extension (from-internal, 123, 1) exited non-zero on 'SIP/219-09f06180'
-- Executing Macro("SIP/219-09f06180", "hangupcall") in new stack

--- End code ---

In the 2nd one we can see:
== Setting global variable 'AGENTBYCALLERID_219' to '4026'
== Setting global variable 'AGENTBYCALLERID_219' to '4026'

??? I think it could be the matter.

Now, how can i force the same behaviour even if i do the login procedure from web interface?

Thanks for help.

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