QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: clombardo on March 19, 2014, 21:54:09

Title: Configuring Transfered Calls
Post by: clombardo on March 19, 2014, 21:54:09

On the "Wallboard", QueueMetrics is monitoring transferred calls that our
agents are making in the call center. This is not what we want. Once a
called is transferred, QueueMetrics should no longer display that call in
the "Wallboard".

What do we need to do in the configuration to make this setup?

Please help.

Thanks.

Title: Re: Configuring Transfered Calls
Post by: QueueMetrics on March 20, 2014, 10:10:25

I guess this happens in the T page as well? Most likley this is the cause.... http://queuemetrics.com/faq.jsp?uid=faq-053-transfers

Title: Re: Configuring Transfered Calls
Post by: clombardo on March 21, 2014, 20:42:55

We figured this out, we had to configure this in:  FreePBX ->"Feature codes (left sidebar)" -> "In-Call Asterisk Attended Transfer"==="Enabled" and use Default *2  to transfer calls then QueueMetrics will not track transferred calls. Now train the agents to dial "*2" then the transfer number and voila QueueMetrics no longer tracks that call!

:-D   8)

Title: Re: Configuring Transfered Calls
Post by: QueueMetrics on March 28, 2014, 17:41:44

 ;D