QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: rneubauer on May 30, 2008, 05:21:40

Title: Ghost Extension, queuecalls hanging up on agents..
Post by: rneubauer on May 30, 2008, 05:21:40

I have an agent named Agent/204 that shows up as always being logged in. I cannot get it to disapear from Queuemetrics. It is not in the agents.conf file, or in asterisk when I do a show agents. Is it something stuck in the QM database or soemething? Could it be realted to the agents calls hanging up on them as soon as they answer the phone?

Rick

Title: Re: Ghost Extension, queuecalls hanging up on agents..
Post by: QueueMetrics on May 30, 2008, 10:18:04

This is strange - QM does not cache data, so it's in the queue_log file. DO you see the asterisk logged on in Asterisk, by SHOW QUEUES and SHOW AGENTS?

Title: Re: Ghost Extension, queuecalls hanging up on agents..
Post by: rneubauer on June 04, 2008, 17:47:10

Everything looks great in side of Asterisk...

I made sure everyone is loggd out. Then I added 1 person into the queue. I then called it from another phone in the office, and when that person's phone answers, the call says it is up,m but we cant hear anything on either phone...

any ideas?

Title: Re: Ghost Extension, queuecalls hanging up on agents..
Post by: QueueMetrics on June 05, 2008, 10:32:57

I think it's an Asterisk problem - QM does not see audio data or the like. Are you sure you are not running into a codec problem? if you run a SHOW CHANNEL when the call is ongoing, what do you see?