QueueMetrics > Running QueueMetrics

Call Reports Problem

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silverbullet:
Hi there,

Whenever I want to retrieve call reports from previous weeks & previous months, it does not show the call reports at all. It's zero.

I can only retrieve the call reports data at the same week Monday - Sunday.
When it's on Monday, I can't retrieve call data on previous day which is on Sunday.

My queue name is 200.

Is it because of cache or the queue log?

QueueMetrics:
No it's almost surely because your queue_log was rotated, so data that "used to be" there is not there anymore. See http://astrecipes.net/index.php?n=205 for a complete workaround.

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