QueueMetrics > Running QueueMetrics

Cluster, agent logon page problem. Remote Asterisk 1.8, shown as SIP not Local

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corkuck:
QueueMetrics may have the solution:

"install of QM using the latest 17.06.1. After this, check for DirectAMI options and change from SIP/${num} to Local/${num}@from-internal/n"

We will try this next week. Thank you QueueMetrics for keeping this product 100%. You have always done a great job for us.  ;)

Thoughts, Corrections, Ideas and Directions are always invited.

/rk


 

corkuck:
We don't know, but are thinking that QM Cluster agent web page, is doing the AMI "add agent" using SIP/XXXX not Local/XXXX directly. Not the remote 1.8 Asterisk, FreePBX, QM box, using the extensions_queuemetrics.conf file to "add agent".

Especially now after being told to try the NEW QM install using ver 17.06.1. It has a SIP vs Local option built in it? Yaaaaaaa.  ;)

But hey what do we know? But we sure love this product, QueueMetrics. We wished it worked with Avaya.

Thought(s), Correction(s), Idea(s) and Direction(s) are always invited.

/rk

mirkox:
Hi there, actually if you are runnning the latest version of QM you should check out the DirectAMI option (12.5.3: http://manuals.loway.ch/QM_UserManual-chunked/ch12.html#_pbx_actions )

corkuck:
We installed the brand NEW QM 17.06. on our server that is running in Cluster mode.

The QM Cluster Agent page with SIP/XXXX vs Local/XXXX works great in Logging on/off in/out of a queue now.  ;D ;D ;D

In QM main/home web page we went to Explore System Parameters. We changed it to look like this:

DirectAMI
 
The way an agent extension channel is supposed to be: Local/${num}@from-queue/n
Instead of this.
The way an agent extension channel is supposed to be: SIP/${num} ;D ;D ;D ;D

But the pause/unpause is NOT working any longer. We can CLI the agent to pause/unpause like this: asterisk -rx 'queue pause member Local/XXXX@from-queue/n' But the QM Cluster agent web page is still using: asterisk -rx 'queue pause member SIP/XXXX we are guessing.  :(

/rk

 

mirkox:
Hi! Sorry for the late reply but yesterday it was holiday here in Switzerland  ;)

That's weird actually; please send us your DirectAMI configuration; also if you can send us the output of the Asterisk CLI when you attempt a pause and unpause.

Thanks  :)
Mirko

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