QueueMetrics > General Asterisk configuration

what do i need to begin running reports?

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QueueMetrics:
It looks like the call is not getting routed to the queue, if you have no CONNECT lines in the queue_log file.

Mlib:
And what is the solution?  ???

QueueMetrics:
If you are not sending calls to a queue() command to be processed, QM cannot pick them up (and you do not get the . Likely you are sending the call to an extension straight, not a queue.

Mlib:
Hello everyone, I think that i solved my problem, the problem was that i hadn't set the queue in inbound routes.

After I set the queue in inbound route , i begin to see the call in queue_log:

1212700778|1212700777.193|701|NONE|ENTERQUEUE||5072633021
1212700793|1212700777.193|701|Local/2000162@from-internal/n|RINGNOANSWER|15000
1212700814|1212700777.193|701|Local/2000162@from-internal/n|RINGNOANSWER|16000
1212700818|1212700777.193|701|NONE|ABANDON|1|1|40
1212700926|1212700925.200|701|NONE|ENTERQUEUE||5072634662
1212700941|1212700925.200|701|Local/2000162@from-internal/n|RINGNOANSWER|15000
1212700962|1212700925.200|701|Local/2000162@from-internal/n|RINGNOANSWER|16000
1212700965|1212700925.200|701|NONE|ABANDON|1|1|39

QueueMetrics:
Yes this does make sense :)
Please note that at the moment you're using Local/xxxx channels and not agent/xxx codes in TB.

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