QueueMetrics > Running QueueMetrics

User supervisor

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ecriollo_prac:
Hello.

In the queuemetrics user guide say:

You can also assign each agent to al Location, i.e. a group of agents working together that you want to monitor as an unit. They might be a supervisor’s team, or people working in the same building, or maybe in the same location for big multinational call-centres. This way you can avoid being cluttered with information about all agents working on the selected queue(s)  and only see those you are actually interested in.

Imagine you have two groups of agents, one working in NY and the other one in LA. You are the supervisor of the NY group, so you are filtering by location. You see a call entering your queue and then disappear. The reason why might be that it was answered by someone in LA, so QueueMetrics filters it out for you.

but how i do that.

I create a LocationX ,
I create a YAgent  and asigned it to Location X.

How I creat a User supervisor that just can monitoring  YAgent.

QueueMetrics:
First, you add a key (call it LOC_A) to the location, so that only supervisors having that key can run a report by that location, and give the same key to the supervisor.

Now only supervisors with that very key can run a report by that location.

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