QueueMetrics > Running QueueMetrics

config wizard rejects loading empty queues

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qmax:
in queues.conf we do not configure any members - they are all added dynamically.
config wizard rejects loading such file, saying "no queues configured"

marcos:
Hi,

Actually this is by design.
You're not allowed to import a queue without agents.

Thank you and best regards,
Marco Signorini.

qmax:
Hi again.

And what is motivation of such design?

The usage pattern with static queues + dynamic members quite makes a sense,
when the work schedule of operators are not fixed.

P.S.
workaround is to create fake agent, adding him as static member of all created queues.

marcos:
Hi,

You're right but the problem was that this was not so obvious when we implement the wizard...
Anyway, we are still working on it in order to let it able to handle this situation (it's a redundant check we have to remove).

Thank you for the feedback.
Marco Signorini.

QueueMetrics:
I confirm it's fixed.

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