QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: iCapof on March 02, 2015, 22:41:25

Title: AMI Test Status
Post by: iCapof on March 02, 2015, 22:41:25

I installed the new version of QM (15.02) with FreePBX and I went to test if the system is working properly I keep getting this error message under AMI tester:

Code: [Select]

Problem: AMI query failed

Exception: it.loway.tpf.common.exceptions.TechException Stack trace: Auth error for U:'admin' P:'mypassword' DS: AstManagerThroughSocket S:'127.0.0.1' P:'5038' at it.loway.app.queuemetrics.asterisk.manager.AstManager.connectFromUri(AstManager.java:83)
It looks like the username or the password are not correct and I'm not sure how to fix it. Is it possible to reset the password ?

Title: Re: AMI Test Status
Post by: mirkox on March 03, 2015, 15:20:53

Hello iCapof,

the correct credentials are in your Asterisk machine at /etc/asterisk/manager.conf.

To modify that on the queuemetrics side, open the configuration file ("Edit system configuration") and find the callfile.dir property.
Give a look to this tutorial: https://github.com/Loway/QueueMetricsHowTos/blob/master/QueueMetricsInstall.md


Mirko

Title: Re: AMI Test Status
Post by: iCapof on March 03, 2015, 16:10:06

I followed the instructions in GitHub and I was able to find the correct credentials for AMI but I'm still getting this error message:

Code: [Select]

ERR Originate failed. You may miss 'originate' privilege on Asterisk 1.6+ or you do not have extension 10@queuemetrics

Code: [Select]

ERR Could not download dialplan. You may have to set grant 'config'

Title: Re: AMI Test Status
Post by: iCapof on March 03, 2015, 16:35:10

Here's what I have under the manager.conf

Code: [Select]

[general]
enabled = yes
port = 5038
bindaddr = 0.0.0.0
displayconnects=no ;only effects 1.6+

[admin]
secret = mypassword
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0
read = system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate,message
write = system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate,message
writetimeout = 5000

include manager_additional.conf
include manager_custom.conf
I'm using the latest version of Asterisk

Title: Re: AMI Test Status
Post by: mirkox on March 04, 2015, 15:34:21

Hi,

did you include the QueueMetrics dialplan in your PBX? (You'll find it under /usr/local/queuemetrics/qm-current/WEB-INF/mysql-utils/extensions-examples/extensions_queuemetrics_18.conf

Mirko

Title: Re: AMI Test Status
Post by: iCapof on March 04, 2015, 15:55:09

I'm sorry just to confirm, where should I include this file ? is it under extensions.conf ?

Title: Re: AMI Test Status
Post by: mirkox on March 04, 2015, 15:57:41

In general yes; if you're using something like Elastix or FreePBX, insert it under extensions_custom.conf, since extensions.conf could be replaced after a PBX update.

Mirko

Title: Re: AMI Test Status
Post by: iCapof on March 04, 2015, 16:10:40

I just did it and still having the same error message. extensions_custom.conf was completely empty

Title: Re: AMI Test Status
Post by: mirkox on March 04, 2015, 16:12:23

Ok, you should check that extensions_custom.conf is included from extensions.conf (usually at the end).

After that you should reload asterisk

asterisk -rx "core reload"

Mirko

Title: Re: AMI Test Status
Post by: iCapof on March 04, 2015, 16:22:31

Still the same error  :( :(

Title: Re: AMI Test Status
Post by: mirkox on March 04, 2015, 16:23:50

Are QueueMetrics and the PBX on the same machine?

Title: Re: AMI Test Status
Post by: iCapof on March 04, 2015, 20:21:45

Yes both in the same machine and I'm not using a cluster

Title: Re: AMI Test Status
Post by: mirkox on March 05, 2015, 11:03:00

That's weird; what does print out the following command?

asterisk -rx "dialplan show queuemetrics"

Mirko

Title: Re: AMI Test Status
Post by: iCapof on March 05, 2015, 15:08:17

This is what I got:

Code: [Select]

There is no existence of 'queuemetrics' context
Command 'dialplan show queuemetrics' failed.
But I did include the file to the extensions_custom

Title: Re: AMI Test Status
Post by: mirkox on March 05, 2015, 15:11:19

 :o that's weird!

After a 'dialplan reload'?

Title: Re: AMI Test Status
Post by: iCapof on March 05, 2015, 15:15:04

I just did it and still nothing.

Am I the only one having this issue ?

Title: Re: AMI Test Status
Post by: iCapof on March 05, 2015, 15:56:06

I even copied the config from my working server and still having the same error message...

Title: Re: AMI Test Status
Post by: mirkox on March 06, 2015, 10:44:45

It's the same if you include it directly from extensions.conf?

Title: Re: AMI Test Status
Post by: iCapof on March 06, 2015, 15:36:08

Same error message nothing changed...