Chat > Problems

pause issue

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fropa:
When I change platform.directami.extension= variable from queuemetrics web configuration to 'SIP/${num}', Transfer and dynamic agents works but agent pause doesn't work, what should I check?

Itgigi (Loway):
Hello Fropa,

Are you pausing the Agents trough the Agent Page?

Would you mind getting in touch with support@loway.ch regarding this?

I would need a couple of details to be able to assist you.

Best Regards,
Iacob

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