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Preview dialing from the agent's page
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QueueMetrics:
Hello all,
we have a small tutorial out on how to get preview dialing - where you have a list of numbers, agents will preview them through a CRM app and will either dial or skip them. It uses WombatDialer (you can test it with the free version to get a taste of how it works).
See http://blog.wombatdialer.com/post/52639475437/preview
Comments welcome! :)
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