QueueMetrics > Running QueueMetrics

IVR selection

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coolname:
in our callcenter,after the agent hangup ,the custom should hear a voice and give a assessment of the agent by enter the key.We sent it to QM as introduce in the ivr page and set it in the “IVR selections” page。But in the report，i only see “untrack”，what's the problem？

the data i pool from qm database

QueueMetrics:
If I were you I would send it to a QA form via XML-RPC :-)

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