QueueMetrics > QueueMetrics installation

Call talking more 30 minutes.

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jucha:
Hi.

In my callcenter, there are agents that speaks more 30 minute.
I note that QM start reporting in use, orange Color, but at 33 minutes, QM report agent idle, Green Color.
Way? Agent is busy with same call id.

QueueMetrics:
This is a FAQ - see http://queuemetrics.com/faq.jsp#faq-030-disappear

jucha:
ok

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