QueueMetrics > General Asterisk configuration

what do i need to begin running reports?

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Mlib:
Hello, I have a question .

To begin  running reports, Do I need to have the queues and agents defined in Asterisk?
What else? Is that only?

thanks

QueueMetrics:
As a minimal configuration: make sure that you have your queues defined. Everything else is needed only if you need to make better reports, or apply security measures, or customize the behaviour.

Mlib:
Ok, I have defined my queues on ASterisk, I can see them in queuemetrics. Also I have defined my agents on asterisk and I can see them on setup wizard.
I have defined a queue named 701, and I have an agent here.
Then I call this agent to his extension and when I went to see the queue 701 report, I have all values in 0.

Please help me,  :(

QueueMetrics:
If you run a call to that agent, do you see lines appended to your queue_log?

Mlib:
I suppose that the lines will appear after I make the call. But I don't see my number followed by the agent's number.

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