QueueMetrics > Running QueueMetrics

"Ongoing" calls at the end of a report

(1/1)

gb_delti:
When I look at the details of answered calls, I see a couple of calls marked with a red "Ongoing" in the "Disconnection" column at the bottom. When picking another time window, these calls correctly show up as disconnected. The cause is clear: A call started before midnight on a specific day and ended on the next day. It would be nice if you could configure an amount of time where Queuemetrics looks for disconnections when displaying detailed reports.

QueueMetrics:
Thanks we filed this as bug #1057.

jonstar:
Hi, I hate to ask so soon, but where can we check the status of this bug as I have just noticed that I am suffering from the same issue.

QueueMetrics:
Nothing yet. If you'd like to be notified by email when we have something, please send a line to support at loway.ch citing bug #1057.

Navigation

[0] Message Index