QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: mlhendri on April 04, 2011, 22:50:58

Title: Enter Call Outcomes from telephone terminal
Post by: mlhendri on April 04, 2011, 22:50:58

The Queuemetrics user manual states that an "agent will either key in on their telephone terminal or report through QueueMetrics itself through the Agent’s page"  I can't figure out how to enter it via the telephone.  We don't want the agents to have to login to QueueMetrics Agent page to do this.  Is that a feature code or something? 

Thanks in advance. 

Title: Re: Enter Call Outcomes from telephone terminal
Post by: QueueMetrics on April 05, 2011, 10:04:45

It is possible to do this, but you will have to program it yourselves. What QM cares is that the record added to the log has the right format.