QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: gobb on May 29, 2011, 18:32:44

Title: Pause duration visible for agents?
Post by: gobb on May 29, 2011, 18:32:44

Hello. Is it please possible for agents to see themselves (e.g. throug their realtime page) how much time they have spent on billable/nonbillable pause? If yes, then please what should be done? Or rather some access level on reports to their agent stats? Thanks for any suggestion.

Title: Re: Pause duration visible for agents?
Post by: QueueMetrics on May 30, 2011, 10:13:50

At the moment this is not feasible, unless you do that writing some XML-RPC scripts.