QueueMetrics > Running QueueMetrics

autoopenurl

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bhenry:
I used the custom agent buttons to have a button that opens a salesforce page that matches the Caller ID of the last call taken by the agent.  Is there a way to make this auto open every time they get a call?  As far as I know the autoopenurl is for opening queuemetrics call details right?


Regards,
Brendan Henry

QueueMetrics:
No if you set the autoOpenURL it will try and open the latest new URL as soon as you refreshed the page.

bhenry:
So the salesforce URL should pop everytime the page refreshes and a new entry has been added?


realtime.agent_autoopenurl=true

realtime.agent_button_1.enabled=true
realtime.agent_button_1.caption=Salesforce
realtime.agent_button_1.url=https://blahurl

Is there any plan to move the Agent page to AJAX?

QueueMetrics:
This is it:


--- Quote ---realtime.agent_autoopenurl=true
--- End quote ---

You also need to define the URL by queue, so that it has a URL to open; it will open the URL when you refresh the page.

We are planning to do a rework of the whole agent page, but the problem is that we want to keep the load on the server to a minimum.

bhenry:
Thanks!  I will be very excited for a new agent page!

Do you think you could give me an example of how to "define the URL by queue"?

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